1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or make a purchase
- Contact us for support
- Subscribe to our newsletter
- Participate in surveys or promotions
Personal Information
- Name and email address
- Payment information (processed securely by Stripe)
- Billing address and contact details
- Communication preferences
Usage Information
- Website usage patterns and preferences
- Download history and product usage
- Support ticket history
- Device and browser information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Develop new products and services
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To trusted service providers who assist in our operations
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure payment processing through Stripe
- Regular security audits and updates
- Limited access to personal information
- Secure data storage and backup systems
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences.
6. Third-Party Services
We use the following third-party services:
- Stripe: Payment processing (see Stripe's privacy policy)
- Google Analytics: Website analytics (see Google's privacy policy)
- Email Services: Transactional and marketing emails
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 3 years after account closure.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your information
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: contact@trademaster.me
- Support: Contact Form
- Website: Contact Form
