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Refund Policy

30-Day Money-Back Guarantee

Our Guarantee

We stand behind our trading strategies with a comprehensive 30-day money-back guarantee. If you're not completely satisfied with your purchase, we'll provide a full refund, no questions asked.

Eligibility for Refunds

You are eligible for a refund if:

  • Your refund request is made within 30 days of purchase
  • You have not violated our terms of service
  • You have not shared or redistributed the strategy
  • The refund request is made through proper channels

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at contact@trademaster.me
  2. Include your order number and purchase date
  3. Provide a brief reason for the refund request
  4. Allow 2-3 business days for processing

Refund Processing

Once your refund request is approved:

  • Refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • You will receive email confirmation of the refund
  • Access to the strategy will be revoked upon refund

What's Included in Refunds

Full refunds include:

  • 100% of the purchase price
  • All applicable taxes and fees
  • Processing fees (if any)

Note: Currency conversion fees charged by your bank or payment provider are not refundable.

Non-Refundable Items

The following are not eligible for refunds:

  • Custom modifications or personalized strategies
  • Services already rendered (consultations, training sessions)
  • Digital products downloaded more than 7 days ago
  • Refunds requested after 30 days from purchase

Dispute Resolution

If you disagree with a refund decision, you may:

  • Contact our customer service team for review
  • Provide additional documentation or evidence
  • Request escalation to a supervisor
  • Use our contact form for detailed explanations

Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating chargebacks or payment disputes. Direct communication often resolves issues more quickly and maintains a positive relationship. However, you have the right to dispute charges through your payment provider if necessary.

Refund Timeline

Typical Refund Timeline:

  • Day 1: Refund request received
  • Day 2-3: Request reviewed and approved
  • Day 5-7: Refund processed and funds returned

Preventing Refund Issues

To ensure smooth refund processing:

  • Keep your order confirmation email
  • Use the same email address for refund requests
  • Provide accurate contact information
  • Respond promptly to any follow-up questions

Contact Information

For refund requests or questions:

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes to this policy.

Refund FAQ

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after approval. You'll receive an email confirmation once the refund is complete.

Can I get a refund after 30 days?

Our standard policy covers 30 days from purchase. However, we may consider exceptional circumstances on a case-by-case basis. Contact our support team to discuss your situation.

What if I'm not satisfied with the strategy performance?

Trading involves risk, and past performance doesn't guarantee future results. If you're not satisfied with the strategy for any reason within 30 days, you're eligible for a full refund.

Do I need to return the strategy files?

No physical return is necessary since our products are digital. However, your access to the strategy will be revoked upon refund processing.